Terms of service
Terms and Conditions
Last updated on October 29, 2023
Introduction
These general terms and conditions apply to online or offline orders placed via or at Americangroothandel.nl, established Renhagedis 3, 1704VB Heerhugowaard, The Netherlands. Registered at the Chamber of Commerce under number 68324766 and VAT number NL002422115B42.
Definitions
In these general terms and conditions, the following terms are defined as follows:
- "Americangroothandel.nl", "We", "us" or "our" refers to Americangroothandel.nl, a wholesaler in American candy, established in [address].
- "Customer", "U" or "Your" refers to the company or legal person who buys products at American-groothandel.nl.
- "Products" refers to all goods and products that are available for purchase at Americangroothandel.nl.
Applicability
These General Terms and Conditions apply to all offers, agreements and deliveries of Americangroothandel.nl. By placing an order on Americangroothandel.nl you agree with these conditions.
Products
Food
The Americangroothandel.nl company offers foods, including American candy and other foodstuffs.
THT Date (at least tenable to)
Unless otherwise indicated, all products offered by Americangroothandel.nl have a THT (at least sustainable to) date stated on their packaging. This date indicates until when the product retains its optimum quality. Customers are encouraged to consult this date before they consume or sell the products.
Indicated THT date on the website
If the THT date of a product is known, this THT date will be stated on the product page of the website. This enables customers to consult the shelf life information of the product before they make a purchase.
Deviating Tht Date
In the event that the specified THT date on the website does not match the THT date on the product received, customers have the right to claim a warranty in accordance with Article 6 - warranty. The company strives to mention the right THT data, but acknowledges that errors can occur and is dedicated to make these corrections.
No guarantee of expected minimal shelf life
American-groothandel.nl wants to make it clear that the company offers no guarantee with regard to an expected minimal shelf life of the products. It is not possible to claim an expected minimal shelf life of the products.
No rights with a different expiration date
No rights can be derived from any expectations with regard to the expiration date of the products. In the event that the expiration date does not match the expectations of the customer, no claim can be made.
Prices and payment
Praise
All prices on Americangroothandel.nl are stated in euros and excluding VAT and shipping costs and additional costs, unless stated otherwise.
Payment
Payment must be made via the available payment methods on the website. You are responsible for the accuracy of the payment details.
Delivery
Delivery time
The delivery period is indicated on the website and is only an indication. American-groothandel.nl aims to deliver the products as quickly as possible, but is not liable for any delays.
Dispatch
The products are delivered to the delivery address you specified. The risk of the products changes to you at the time of delivery.
Return policy
Return rights or right of withdrawal applies to products that have already been sent. The customer must contact Americangroothandel.nl within 14 days to use the return right.
Return costs and liability
Shipping costs for returns are for the account of the customer. The customer bears all the responsibility for returning the products to Americangroothandel.nl. This also applies in the case of damage during transport.
For each return, 5% reverbade costs will be charged. This percentage is taken on the sum of the prices of the returned products, excluding VAT and shipping.
Repay
The reimbursement of the return received is carried out within 14 days of receiving the return request. The reimbursement is only made on the original account with which the original order was paid.
The conditions for a complete reimbursement are;
- The products are unopened
- There are no products
- The box is not irrevocably damaged
- There are no labels or stickers
- The THT date has not yet passed
In the event that these conditions are not met to a greater or lesser extent, it can be decided to a (total) reduction of the amount to be repaid.
Warranty
Americangroothandel.nl offers the legally required guarantees on the products supplied. If you have received a defective product, you must report this within 2 days of discovery.
Warranty
When reporting a defective product, it is required to provide visual evidence. If no evidence is included, it is not possible to carry out a warranty.
Consumer legislation
American-groothandel.nl supplies products to business legal entities and/or companies. Unless stated otherwise, consumer legislation does not apply to orders or other contact with Americangroothandel.nl. When placing an order, business purposes are assumed, even if no valid or complete company info has been provided.
Complaint
Complaints procedure
Complaints regarding orders or products can be submitted to Americangroothandel.nl via the contact form stated on the website. We take complaints seriously and will do our best to solve any issues.
Report
To be able to handle your complaint effectively, you must report it to us within 7 days of the complaint. It is important that customers report any problems or complaints to us in time, so that we can respond adequately and take appropriate measures.
Liability
American groothandel.nl is not liable for any indirect, incidental or consequential damage, nor for damage resulting from force majeure.
Force majeur
In case of force majeure, American-groothandel.nl is not obliged to meet its obligations. Force majeure includes strikes, natural disasters, war, pandemies, and other unforeseen circumstances.
Applicable law and disputes
Dutch law applies to these general terms and conditions and all agreements between you and Americangroothandel.nl. Any disputes will be submitted to the competent court in the Netherlands.
Changes
Americangroothandel.nl reserves the right to change these General Terms and Conditions. Any changes will be published on the website.