Contact
Have a question about your order, looking for a specific product or want to buy in larger quantities? We are happy to help. Whether you order one box for home or stock your candy shop, you get an answer from our own team in the Netherlands.
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Email
info@amerikaansegroothandel.nl
Include your order number if you have one, so we can help you right away.
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No phone
We don’t have a phone number. By email we can look up your order straight away, so you get a good answer faster.
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Online only
We don’t have a shop or pickup address. Orders usually ship within 24 hours with DPD, to almost all of Europe.
Frequently asked questions
Where is my order?
Orders usually ship within 24 hours with DPD. As soon as your parcel is on its way, you receive an email with a track & trace code. Also check whether your parcel was delivered to a DPD pickup point. Still nothing after a few days? Email us your order number and we will look into it.
Can I pick up my order or visit you?
No, we are an online wholesaler without a shop or pickup address. You order through the webshop and we ship everything with DPD.
A product is missing from my parcel. How come?
Sometimes a product sells out after you order. We then cancel that product and refund the amount within a few working days. We still ship the rest of your order, so you don’t have to wait.
When will a sold-out product be back in stock?
Our products come directly from the United States, so we often don’t know exactly when a new delivery arrives. Check the product page again later, or email us if you are looking for a product in large quantities.
Can I order large quantities or a full pallet?
Absolutely. You can order per box or per pallet, small or large. For a pallet or regular large orders we are happy to make a custom quote: email us the products and quantities you are looking for. If you want to reserve stock or pre-order, that works with prepayment.
I need an invoice with my company name or VAT number.
Email us your order number, company name and VAT number. We will then send you the (updated) invoice.
Can I still change or cancel my order?
Email us your order number as soon as possible. As long as your order has not shipped yet, we can usually still change or cancel it.
Which countries do you ship to and what does shipping cost?
We ship to almost all of Europe, including the Netherlands, Belgium, Germany, France and Austria. Shipping costs depend on the country and your order amount. See our shipping costs for the overview. All 30 countries are listed on our page American wholesaler in Europe.
My parcel was returned to you. What now?
If a parcel comes back to us, for example because it could not be delivered, we refund your money. You can then simply order again. Please double-check that your address is complete.